Currently we only ship to Canada and the US.
All orders placed before 12pm will be dispatched within 24 hours. Once shipped your order should arrive within the times below:
Canada Post Standard (3-9 Days) - $12 CAD
Canada Post Expedited (1-3 Days) - $20 CAD
Canada Post Standard (3-9 Days) - $20 CAD
Canada Post Expedited (3-4Days) - $35 CAD
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Returns are presently not free and the whole cost of returning any item purchased from Prospérer will be the responsibility of you (the customer). We are not responsible for products lost or damaged in transit. We also recommend returning items with a tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
69 Shawbrooke Green SW, Calgary AB T2Y 3B9, Canada.
To return your product, you should mail your product to: 69 Shawbrooke Green SW, Calgary AB T2Y 3B9, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.